FAQ

SHIPPING

Should I expect longer handling and delivery time frames due to COVID-19?

Handling time: Not at this time, fortunately. Our warehouse is still up and running and we are shipping orders daily.

Delivery time frame: Due to COVID-19, ground shipping delivery time frames are currently 5 to 9 business days. Please refer to our Shipping Policy for further information.

Do you ship to Canada?

Yes. Please visit www.simonbbq.com/ca to place an order in Canada.

Do you ship to AK, HI and US Territories?

Not at this time, but we are working on it. For now, we only offer shipping to the contiguous United States. Subscribe to our newsletter to get notified when new shipping options will be available.

Where is my order shipped from?

Plano, Texas.

Do you offer free shipping?

Yes we do! Free shipping will automatically be applied at checkout to all orders of $25 or more.

PRODUCTS

Where can I find your products?

Our products are sold exclusively on our website. Visit our product page to place an order.

Are the ingredients in your products all natural?

Yes, our barbecue rubs are made of only 100% natural ingredients.

What is the sodium content of your products?

Our barbecue rubs have an average sodium content of 8%.

What is the shelf life or your products?

Our barbecue rubs have a shelf life of 2 years.

Where are your products made?

Our barbecue rubs are proudly made in the United States.

ORDERS

Do you offer special rates for bulk orders?

Yes, please use discount code BULK10 to get 10% off on orders of $350 or more.

Can I change my order?

Please contact us immediately so we can assist you with changing your order.

What is your refund policy? Please refer to our Refund Policy.